We may collect certain types of personal information from you. Personal information is any information that can be used to identify you and may include details such as name, address, telephone numbers (including your mobile phone number), date of birth, gender, occupation and email address. We also collect transaction details relating to your purchases from us and any preferences you select as well as other personal information you disclose to us in communications between us and you.
Generally, we collect personal information about customers to provide a range of products and services, to meet our obligations to you and to enable us to conduct our business. We also collect personal information so you can enter a competition, seek employment or communicate with StopTheGape by e-mail, telephone or writing.
If you do not to supply requested personal information, we may be delayed or prevented from finalising your purchase or satisfying your request or enquiry.
We may collect personal information in a number of ways including:
Also, we make use of “cookies” on our websites, which may collect personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party’s privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.
We collect your personal information to keep you up to date with any important changes to our website including our products and services, to notify you of special events, promotions and offers that may be of interest to you (including by email and SMS), to send you our newsletter, to respond to your queries and to help StopTheGape manage and enhance its products and services. We also collect your personal information to allow us to manage and fulfil any orders you place with us including delivering any gifts purchased by you.
StopTheGape does not sell or trade your personal information gathered online with third parties for their marketing purposes without your consent.
StopTheGape may however disclose your personal information to:
StopTheGape may from time to time publish information on our website or mobile site about people who review our products, or who purchase our products. However, this information will be limited to the reviewer/purchasers first name and/or surname, gender, and city or state of residence and their gender. Where we conduct competitions on our website, our mobile site or through social media, the terms and conditions of the competition will include their own privacy provisions.
Some of StopTheGape’s third party contractors and service providers may perform certain services overseas and as a result your personal information may be disclosed to a recipient in a foreign country. For example, we may use a server hosted overseas to store data including your personal information or send emails to StopTheGape customers. Under Australian privacy laws, we must take reasonable steps, in the circumstances, before personal information is disclosed to an overseas recipient to ensure that the overseas recipient does not breach Australian privacy laws in relation to that information (“the Obligation”).
The Obligation does not apply if you consent to the disclosure of your personal information to an overseas recipient.
By supplying personal information to us, you consent to the disclosure of your personal information to an overseas recipient and agree that the Obligation does not apply.
At StopTheGape we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want your information used to enhance your shopping experience, please let us know by clicking on the unsubscribe link at the bottom of our newsletter.
Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs, the information will be retained in a form that does not allow you to be identified from that information.
Under the Privacy Act, you have a right to seek access to information which StopTheGape holds about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. While StopTheGape takes all reasonable precautions to ensure that your personal information is complete and up to date, please notify us of any changes or errors in your personal information held by us. If you have a StopTheGape account, you may access, review and update your personal information by simply logging into our website or mobile site using ‘Account Login’. Update your details – remember to click on submit before you leave the page or logout. Alternatively you can call 07 3396 4161 from Australia only and request Account details are changed. If you are not an account holder, you may access the information StopTheGape holds about you by placing your request in writing and sending it to us using the contact details below. We will comply with any such request except where the Privacy Act allows us to refuse to do so.
We take all reasonable steps to maintain the security and integrity of your personal information and to protect your personal information from misuse, interference and loss and unauthorised access, modification or disclosure.
Protecting your personal and order information is a priority at StopTheGape and we take all reasonable measures to do so. However, we suggest that you take appropriate security precautions when you access the internet via public WI-FI networks or shared computers.
If you have any questions or complaints about how we handle your personal information, you can contact our Customer Service team on 07 3396 4161 from Australia during business hours or email [email protected]. Any complaints notified to us will be considered within 21 days and responded to. We will always endeavour to resolve any complaint to your satisfaction.